![]() SimpliSafe smart lock does not work properly. If necessary, tighten those with pliers or a screwdriver to ensure they’re secure. Check for any loose wires or loose connections on the outside of the device.If the power light on your lock isn’t on, unplug and plug the batteries back in to ensure it’s getting electricity.Make sure you replace them with fresh new ones and test them again. Check the batteries in your keypad: If it is not responding, it may be because the batteries are low.Then tap “Lock” in the panel that appears to see its status next to each device listed there. To do this, open the SimpliSafe Android or iOS app and tap “My Home” at the bottom of the screen. Ensure that the lock is paired with your home’s Wi-Fi connection.If you’re having trouble getting your SimpliSafe smart lock to connect, try these suggestions: If all fails, please try to Calibrate the Smart Lock again.If you still can’t pair them, contact customer service for help. Reboot both devices (your phone and smart lock), ensuring they’re charged before trying again.Sometimes this will mean moving furniture or walking closer to ensure a better connection between devices. Remove any obstacles between your phone and the lock.If the app isn’t connecting to your lock, check that it’s on an appropriate setting for pairing with the device. Make sure that your Bluetooth settings are correct.If your SimpliSafe smart lock isn’t calibrating, try these tips: SimpliSafe smart lock is not calibrating. Factory reset: If all the above fails, please try to factory reset your SimpliSafe smart lock.Check updates: If that doesn’t work, check that all recent updates are installed using the App Store or Google Play Store app on your mobile device if not, update them manually as needed (see below).Once you have successfully connected to Wi-Fi and established an internet connection, please wait a few minutes for the system to update itself. If this is the case, try to connect again and ensure no other devices nearby might interfere with the signal. Check Wi-Fi connection: it could mean your device is not connected to Wi-Fi or has lost its connection.Check the battery: the first course of action is to check the battery if there is a slow blinking light on the Smart Lock, you must replace the batteries. ![]() If it’s been blinking for over 30 seconds, it’s time to act. If your smart lock is blinking, you may have a problem. ![]() If you can’t finally solve your problem with our article content, please contact the Official aftermarket.īut if you want to change your current home door lock, check out our TTLOCK smart lock to help you manage your door more safely and conveniently with your phone. Please note that ShineACS Locks is just writing the SimpliSafe Smart Lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. If that doesn’t work, restarting your phone should do the trick. This problem is often caused by the wrong settings in your phone’s Bluetooth menu, so redo them and see if they fix things. The smart lock won’t respond or isn’t working properly after updating the newest version of the SimpliSafe app.Make sure that Bluetooth is enabled in Settings > General > Bluetooth on your iOS device.Check that you have Wi-Fi connectivity by going into Settings > Wi-Fi on your iOS device.Make sure the power button on the back of the device is firmly pressed.If your SimpliSafe Smart Lock isn’t responding or working properly, it might be time to troubleshoot before calling a locksmith! Let’s take a look at some common issues you might encounter and some possible solutions to help get your system back up and running again: SimpliSafe smart lock is not responding But, like any other product, some things can go wrong. It’s easy to unlock your lock without a code use your smartphone to give you peace of mind. The SimpliSafe smart keypad door lock is a great way to add smart security to your home. If you’re having trouble with your SimpliSafe smart lock or want to learn more about it, this guide will help! Common SimpliSafe smart lock problems and troubleshooting However, no product is perfect, and there are times when it might break or malfunction. It’s affordable, easy to install, and has some of the best customer support. The SimpliSafe smart door lock is one of the best on the market.
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